The Doctor's Office – Waiting Sucks
I’d love to hear your comments on this post, especially from expats and people outside the US. (Though I welcome feedback from anyone here, too!) What kind of experience do you have at the doctor’s office?
From what I can tell, it seems a typical American experience to wait one heck of a long time to see your doctor. Now, oddly, American etiquette related to time, in business anyway, is to show up on time, or a few minutes early, typically speaking. How many times have we heard the phrase, “Time is Money”? So, Americans value time, and we don’t like waiting. I can tell you, here in New York City, everyone is in a hurry and hates waiting, so you can exaggerate that frustration 100 times.
In the past few weeks, as the year winds to a close, and I’m taking advantage of my insurance deductible being met (oh, the joy of the US healthcare system) by finally going to get my check-ups, I have had 4 appointments. Apart from 1 or 2 of my doctors, it seems a one hour wait is commonplace. Last week, at the dermatologist, I arrived on time for my 2pm appointment. There was 1 other person in the waiting room who was seen 5 minutes after I arrived. The doctor strolled through the waiting room at 2:30pm, smiled, then went back to her office. At 2:4o, I was finally brought into an exam room, and waited ANOTHER 15 minutes to see the doctor. With no other patients around, and nothing seemingly urgent happening, I was absolutely disgusted that it took 1 hour to be seen.
Today, I went to another doctor for an 8am appointment. Two other women were in the waiting room, and I was told to sign in, and that someone would check me in by calling my name. After 30 minutes, there were 8 women in the room, some of whom had already been checked in before me. I went to the desk twice within 45 minutes, reminding them I had an 8am appointment and that people who arrived after me were being checked in before me. Finally at 8:55, I was checked in. I was stunned at the incompetence of a doctor’s office that made me wait almost one hour just to check in! The funny part was, once checked in, I was seen within minutes.
Ironically, the “factory” places, like where I went to get an x-ray, took care of me immediately. Oh, and my dentist! It seems it’s only when I have an actual appointment for a medical doctor that I end up being forced to wait around as if I have nothing better to do with my day.
The worst part of this system is, if I were to arrive late, or not at all, I’d have to pay a fee for not canceling my appointment. So the “time is money” phrase only applies to the doctor, because it appears that a patient’s time is worthless.
I’m sure there are many of you who have had similar and even more aggravating experiences – feel free to leave a comment!
And, for those of you in or from other countries, would love to hear your experiences – either within your own country, or if you’re now living in the US, your thoughts on waiting time at the doctor’s office.
Tags: American, doctor, doctor's office, expatriates, Expats, frustration, healthcare, inconsiderate, waiting, waiting for the doctor




















